1. Check your wallet
Confirm the network, token, amount and transaction status shown by the wallet you used to approve the route.
TRANSACTION VERIFICATION
Verify your transaction.
StarBridge does not publish invented or sample transaction activity. For a real transfer, use the transaction hash from your wallet and the relevant blockchain explorer to verify what happened on-chain.
2. Save the transaction hash
The transaction hash is the blockchain identifier for the submitted transaction. Keep it for verification and support requests.
3. Use a blockchain explorer
Open the explorer for the source network and search the transaction hash. Check the sender, recipient, status, token transfer and block confirmation.
4. Check the destination
For cross-chain routes, verify the destination network and wallet balance separately. Completion can require additional steps after the source transaction is confirmed.
5. Do not resend automatically
If a route is pending, investigate the current route and provider status before submitting another transaction. Sending again can create a second transfer.
Need help?
When contacting StarBridge support, provide the relevant transaction hash and route details. Never provide your seed phrase or private key.